Home / Privacy Policy

Effective September 7, 2007

The Privacy and Security of Your Personal Information is Very Important to Us

At Public Storage Pickup and Delivery, we believe it is important to protect the privacy of our customers, as well as the privacy of visitors to our web site. We know that you care about how your personal information is collected, updated, used and shared, and we want to help you make knowledgeable choices about the information you provide to us.

This Privacy and Security Policy (the “Privacy Policy”) explains and summarizes how we collect, use and protect your personal information as you interact with us directly, by phone, via online and through our customer support services. This Privacy Policy applies to Public Storage Pickup and Delivery’s operations in the United States and to its web site, located at http://www.PSPickup.com. This Privacy Policy does not apply to other web sites that may be operated by affiliates or business partners of Public Storage Pickup and Delivery, even if they are linked to the PublicStorage.com site.

By using our services and/or our web site, you consent to the collection and use of your personal information by Public Storage Pickup and Delivery consistent with this Privacy Policy and applicable privacy and data protection laws.

Our Privacy Policy will Change Over Time

Our Privacy Policy may change over time as we seek to improve the services we provide. We will post the revised Privacy Policy on our web site. We encourage you to refer to the Privacy Policy from time to time to stay abreast of our most current practices. If you are an existing customer of Public Storage Pickup and Delivery, we will attempt to notify you of material changes to our Privacy Policy. Your continued access and use of www.PSPickup.com and Public Storage Pickup and Delivery’s services constitutes your acceptance of any changes to our Privacy Policy.

Summary of Our Privacy Policy

This policy explains:

• What information Public Storage Pickup and Delivery gathers from you.
• How Public Storage Pickup and Delivery uses the personal information you share with us and that we learn about you as a result of your relationship with us.
• What personal information, if any, Public Storage Pickup and Delivery may share about you and the conditions we use to protect your information if it must be shared.
• How Public Storage Pickup and Delivery uses "cookies" and "IP addresses".
• What kind of security measures Public Storage Pickup and Delivery takes to protect your information from accidental loss or disclosure and how Public Storage Pickup and Delivery will inform you in the event of a security breach.
• The manner in which you can have your personal information updated or corrected or restrict Public Storage Pickup and Delivery’s use of that information.
• Other things you should know about privacy, information security and Public Storage Pickup and Delivery.

The Types of Information Public Storage Pickup and Delivery Collects About You

Public Storage Pickup and Delivery collects information that you provide to us or that we learn about you from the use of our web site. We receive and store information you enter on www.PSPickup.com or provide us through any other means. For example, you may submit information to us when you make a reservation for our storage services, enter into a lease/rental agreement with us, use our site to “move in” to your leased space with us, use automatic bill pay or go online to make a payment on your account, order moving and packing supplies, rent a truck from us, make a customer service request or inquiry, or apply for a job with us. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, payment card information, social security number, drivers license, insurance coverage information, service or product preferences, and your employment history. We also automatically receive and store certain types of information whenever you visit our site. We might also receive information about you from other sources, such as in communicating with you regarding special offers that we think will be of interest to you, and we may add that information to the information we have collected about you.

How We Use Information About You

We use information we have collected about you to provide you with our storage and other services, to respond to customer inquiries and complaints, to maintain and collect payment on your account with us, to enforce your agreements with us, and to provide you with marketing and promotional information about products and services we believe are of interest to you.

We do not sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties who may want to offer you their own products and services unless you have requested or authorized us to do so.

We may share your personal information with third parties or affiliates where it is necessary for us to provide you with the services you have requested, collect payment, or do something that you have asked us to do. For example, we might need to provide your personal information to a delivery service so that they can assist us in fulfilling your request for storage supplies.

We may share your personal information to third parties or affiliates with whom we have contracted to perform services on our behalf. Companies that act on our behalf are contractually obligated to keep the personal information we provide to them confidential and to use the personal information we share only to provide the services we ask them to perform.

We may disclose personal information about our customers (as permitted or required by law) to protect against fraud or security hazards, and also in connection with any mergers, acquisitions or bankruptcies. Public Storage Pickup and Delivery may be required to disclose your personal information if it: (i) believes it is reasonably necessary to comply with legal process, such as a court order, subpoena, or search warrant, or other legal requirements of any governmental authority; (ii) would potentially mitigate our liability in an actual or potential lawsuit; (iii) is otherwise necessary to protect our rights or property; or (iv) is necessary to protect your interests or those of other users of our web site or services. If Public Storage Pickup and Delivery should ever file for bankruptcy or merge with another company, or if Public Storage Pickup and Delivery should decide to buy, sell or reorganize part or all of its business, Public Storage Pickup and Delivery may be required to disclose your personal information to prospective or actual purchasers or receive personal information from sellers. It is Public Storage Pickup and Delivery’s practice to seek appropriate protection for information disclosed or received in these types of transactions. Public Storage Pickup and Delivery cannot, however, guarantee that Public Storage Pickup and Delivery’s Privacy Policy will remain unchanged if Public Storage Pickup and Delivery is sold or merges with another company.

Public Storage Pickup and Delivery collects and uses personal information from you in several other ways:

Web Site Usage. Public Storage Pickup and Delivery, or Public Storage Pickup and Delivery authorized service providers, may observe your activities, preferences, and transactional data (such as your IP address, browser type and operating system) relating to your use of our web site. While we may collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this collected or logged information in order to provide better service, facilitate our customers’ use of the web site, track usage of the web site, and address security hazards. Public Storage Pickup and Delivery, or one of our authorized service providers, also may use this information to track aggregate traffic patterns throughout our web site. We may use aggregated, statistical information to describe our customer audience, products and services, and to develop partnerships with third parties to offer products and services in which we believe our customers will be interested.

Online and Off-line Transactions.You may be asked to share personal information in order to complete a transaction and/or when you use our web site. For example, when you order a Public Storage Pickup and Delivery service or product by phone, you may be asked for information needed to complete your order, contact you to confirm the order, and provide related customer service. This information is used, for example, to effect your transactions, create and share aggregate reports about these transactions, and perform financial fraud screening services for transactions between you and Public Storage Pickup and Delivery and/or our authorized service providers. For certain transactions, such as online bill payment, we will assist you in creating a user id and password to protect your account information with us.

Recruitment and Job Applications.You may provide us with personal information, such as that contained on a resume or curriculum vitae, in connection with a job application or inquiry. We may use this information throughout Public Storage Pickup and Delivery offices in the United States for the purpose of employment consideration or your inquiry. We may keep your information on file for future consideration.

Children. Children under 13 should not send any information about themselves to Public Storage Pickup and Delivery. If a child under 13 submits information through any part of Public Storage Pickup and Delivery’s web site or otherwise provides such information to Public Storage Pickup and Delivery, and we learn that the person submitting the information is a child, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

This Privacy Policy Applies to U.S. Customers

This Privacy Policy applies to customer relationships established in the United States. Our web site is hosted in the United States and is intended for United States visitors. Parts of this Privacy Policy may not apply to visitors to our web site outside the United States because, for example, certain services may not be offered to non-U.S. customers. If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. privacy and data protections laws and which may be more stringent than those U.S. laws, by visiting our web site and providing us with personal information, you acknowledge and consent to the transfer to and processing of your personal information in the United States.

Our Security Practices

Our internal data security policies restrict access to customers’ personal information to authorized employees, agents and subcontractors with a “need to know,” and we train such persons on the protection of your information. These persons may use our customers’ personal information for Public Storage Pickup and Delivery business purposes only. Our employees are bound by our policies to maintain the confidentiality of our customers’ personal information. Employees who violate their confidentiality obligations are subject to disciplinary action, up to and including termination.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers’ personal information. For example, for the security of your online visit to PublicStorage.com, we may make use of secure server software (SSL) and firewalls to protect your information from unauthorized access, disclosure, alteration, or destruction. Personal information is maintained within a secure Windows NT Server environment. We may also use encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet or internal security system can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Public Storage Pickup and Delivery cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

In the event of a breach of the confidentiality or security of your personal information, we may attempt to notify you as necessary by email or other means so you can take appropriate protective steps. By using our web site or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of our site or your account with us. Unless you indicate otherwise, we may notify you using the most current email address you provided to us.

What are Cookies and How Does Public Storage Pickup and Delivery Use Them?

We may use “cookies” to collect or log certain information. A cookie is a small piece of information that a web site stores on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers’ preferences for certain kinds of storage needs or moving supplies or to store a password so that you do not have to input it every time you visit our web site. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.

Links to Third Party Sites and Web Sites Containing Public Storage Pickup and Delivery Branding

Our web site may contain links to third party sites. Please be aware, however, that Public Storage Pickup and Delivery is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours.

Our web site may also contain links to sites that display Public Storage Pickup and Delivery branding and/or Public Storage Pickup and Delivery’s logo but which are maintained by third parties. Such web sites may be identified in that they do not display a “PSPickup.com” URL. Please read the privacy policy on these sites for applicable privacy practices relating to personal information collected via those sites because they may differ from Public Storage Pickup and Delivery’s privacy practices. This Privacy Policy applies solely to personal information collected by Public Storage Pickup and Delivery.

Contact Preferences and Accessing Your Personal Information

You have certain choices when it comes to how Public Storage Pickup and Delivery uses your personal information. You may choose not to receive information about new services and special promotional offers from us by direct mail and/or email. If you elect not to receive such marketing information by direct mail or email, Public Storage Pickup and Delivery may continue to contact you as necessary to service your account. You can change your contact preferences by emailing us at privacy@publicstorage.com or by writing to us at the physical address set forth further below.

Keeping your account information accurate and current is very important so that we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please contact Public Storage Pickup and Delivery customer service. You can obtain information about how to contact Public Storage Pickup and Delivery customer service at www.PSPickup.com.

What Else Should I Know About My Privacy?

You should be careful to maintain the secrecy of your user id and password and/or account information and be responsible about protecting your personal information and identity, both online and off-line.

Contacting Public Storage Pickup and Delivery

If you have any questions, comments, or concerns about this Privacy Policy, please email us at privacy@publicstorage.com, or write to us at:

Public Storage Pickup and Delivery
701 Western Avenue
Glendale, California 91201
Attention: PSPickup Privacy Officer